Start with the purchase, not the paperwork.

Pixbench is being developed for Google Play. This website does not take payments or advertise fixed prices. Once purchases are offered, the app and checkout will describe the price, included features and any renewal or expiry conditions before you agree.

This policy applies to Pixbench purchase support provided by FTS AND SONS PROPERTY LIMITED. It does not replace the terms of the store that processes a payment or the consumer rights that apply to you.

For a missing entitlement, duplicate charge, failed paid feature or another purchase issue, email support@pixbench.org. Include the Google Play order ID, purchase date, a short description of the problem and an app user or transaction reference if available. Pixbench does not require its own login; the Google Play account used for payment is managed separately by Google.

An order ID is sufficient to start a purchase enquiry. Do not send full payment card details, Google credentials or a full bank statement. Redact unrelated details from any screenshot.

We will review the purchase and the issue with you. Depending on the circumstances and your legal rights, the appropriate outcome may be restoring access, correcting the charge or providing a refund. A creative result you dislike and a feature that failed to work are different issues; describe which occurred so we can assess it fairly.

You can request a review through Google Play for a purchase processed by its billing system. Its refund rules depend on the type of purchase, timing, payment method and country. Use the current Google Play guidance for the applicable process rather than assuming a fixed refund window.

If you do not recognise a charge, use Google Play's unauthorised purchase guidance and contact support if the charge relates to Pixbench. The store or payment provider determines how an approved refund is returned and when it appears on the original payment method.

We recognise refunds approved by Google Play and reconcile the corresponding transaction and entitlement records when the store supplies the update. A refunded purchase may no longer provide its associated subscription access, unused credits or other benefits. This adjustment relates to the refunded item; it does not by itself remove unrelated purchases or statutory remedies.

If Google Play has approved a refund but the charge, balance or entitlement still looks incorrect, send support the order reference and the store's decision, with unrelated information removed. We can check the service record; the store or payment provider controls when funds appear on your payment method.

We may investigate duplicate requests, unauthorised transactions or deliberate payment abuse and take proportionate steps to protect the service. A disputed charge or a good-faith refund request alone does not remove your consumer rights or prevent you from asking for a review.

If you have a recurring Google Play subscription, manage or cancel it in Google Play's subscription settings. Uninstalling Pixbench or requesting deletion of your app data does not automatically stop renewal. Cancelling future renewal is not itself a refund request for a previous charge.

Requesting deletion remains available even if you also have an unresolved purchase question. Tell support about both matters so that the relevant app data can be removed and any records legally needed for the payment issue can be handled separately.

Nothing here makes all purchases non-refundable or removes a remedy required by consumer law. Rights relating to faulty or misdescribed digital content, services that are not supplied as agreed, and cancellation apply where the law provides them.

Any consent needed to begin supplying digital content during a statutory cancellation period, and any effect on that cancellation right, must be addressed at purchase. This webpage does not itself obtain that consent or waive a right.

If you disagree with a decision about your Pixbench purchase, reply to the support correspondence or contact support@pixbench.org and explain why you would like it reviewed.